Solved: Microsoft Office 2010 Not Working? Says Product Activation Failed?

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If Office activation fails, you"ll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, & most features of Office are disabled. To restore all features of Office, you"ll need khổng lồ fix the problem that"s causing activation to fail.

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Step 1: Sign in khổng lồ Office with the right account

If Office asks you to lớn sign in, enter the account you used khổng lồ buy Office. You"ll see "We couldn"t find any Office products" if you use the wrong address.

Try this: Sign in to lớn Office


Step 2: Check for multiple copies of Office

You may not realize you have more than one copy installed. Having two installs can cause activation conflicts.

Try this: Cheông xã for multiple copies of Office


Step 3: Cheông xã your subscription status

If your subscription has expired, you"ll see "We couldn"t find any Office products." Renew your subscription lớn use au-79.net 365.

Try this: Cheông xã your subscription status


Step 4: Troubleshoot activation

If Office still won"t activate, choose your Office version for additional troubleshooting help.

au-79.net 365

Office 2019 and Office năm nhâm thìn

Office 2013


Step 1: Sign in with the right account

Please try signing in using all your personal tin nhắn addresses in case you bought Office using a different gmail address. If you"re at work or school, you may need khổng lồ log in using your work or school tài khoản instead of your personal email tài khoản.

To check if your au-79.net trương mục is associated with Office, sign in khổng lồ Services & subscriptions. Your Office hàng hóa or au-79.net 365 subscription should be listed there. If it"s not, your gmail address won"t work for signing in to lớn Office.

Step 2: Cheông chồng for multiple copies of Office

Activation can fail if you have multiple copies of Office installed. Let"s uninstall any versions of Office you aren"t using before we continue to lớn troubleshoot.

mở cửa Control Panel using the steps below for your operating system:

Windows 10 On the Windows 10 task bar, type Control Panel in the Type here to search box, select Control Panel in the search results, & then select Programs & Features.

Windows 8.1 or 8 Right-click the Start button (lower-left corner), select Control Panel, & then select Programs & Features.

Windows 7 Click Start > Control Panel > Uninstall a program.

When the uninstall is finished, restart your computer.

xuất hiện an Office ứng dụng and sign in, if prompted.

Step 3: Cheông xã your au-79.net 365 subscription status

If you have sầu an au-79.net 365 for home page subscription, let"s make sure it"s still active sầu & renew your subscription, if necessary.

If you don"t have au-79.net 365, you can skip to Step 4: Troubleshoot Office activation.

Cthua kém all Office apps.

If prompted, choose Sign in & enter the au-79.net tài khoản email and password associated with your au-79.net 365 subscription.

Đánh Giá the details under the Subscriptions heading or Cancelled subscriptions heading.

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After you renew your subscription, you can restart your Office apps as needed. If Office still won"t activate, continue khổng lồ the next step

Step 4: Troubleshoot Office activation

Select your version of Office for troubleshooting steps:

au-79.net 365

Office 2019 và Office 2016

Office 2013

au-79.net 365: Use the au-79.net au-79.net and Recovery Assistant

The au-79.net au-79.net and Recovery Assistant runs on Windows PCs và can help you identify and fix activation issues with au-79.net 365.

Select your browser from the drop-down menu to see how khổng lồ save sầu và then start the au-79.net au-79.net & Recovery Assistant.


The Application Install dialog box opens. Select Install to start the installation.

The au-79.net au-79.net and Recovery Assistant opens in a new window. Select I agree to lớn accept the au-79.net Services Agreement.

Select Yes to lớn allow the tiện ích khổng lồ make changes lớn your device.

Follow the prompts lớn troubleshoot your Office activation issue.

If Office still won"t activate after you run the au-79.net au-79.net and Recovery Assistant, you can Fix Unlicensed Product errors yourself.

Fix Unlicensed Product errors yourself

If you"ve sầu tried the earlier troubleshooting steps and Office is still unlicensed, you can troubleshoot activation failures yourself.


Chechồng your computer"s date, time, & time zone

If these settings aren"t correct, Office activation might fail. Follow the steps below for your operating system.

Windows 10

Cthảm bại all Office apps.

In the bottom right-hand corner of your screen, select the date or time.

Select Date & time settings.

Select Set time automatically and, if shown, Set time zone automatically. If you don"t have sầu the option to mix the time zone automatically, make sure your local time zone is shown in Time zone.

Restart any Office tiện ích.

Windows 8 or Windows 8.1

Cthảm bại all Office apps.

In the bottom right-h& corner of your screen, select the date or time.

Select Change date and time settings.

If the date or time is wrong, select Change date and time & correct the date và time settings.

If the time zone is wrong, select Change time zone & select your local time zone.

Restart any Office tiện ích.

Windows 7

Cđại bại all Office apps.

In the bottom right-hand corner of your screen, select the date or time.

Select Change date and time settings.

If the date or time is wrong, select Change date and time và correct the date & time settings.

If the time zone is wrong, select Change time zone & select your local time zone.

Restart any Office tiện ích.


Tip: In Windows 7, you can synchronize your computer cloông xã with an Internet time VPS to lớn keep the computer clock up to date. To vì chưng this, select the date or time in the bottom right-h& corner of your screen, & then select Change date & time settings. Select the Internet Time tab, select Change settings, select Synchronize with an Internet time server, và then select Update now.


Run Office as administrator

Running Office as administrator helps fix permission issues that might cause Office activation to lớn fail. Follow the steps below for your operating system.

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Windows 10

Cthảm bại all Office apps.

Press the Start button in the lower-left corner of your screen.

Type an application name, like Word. The Word program inhỏ appears in the tìm kiếm results.

Right-cliông xã the Word inhỏ, & select Run as administrator.

Select Yes khổng lồ allow Office lớn run as administrator.

Windows 8.1

Cthua kém all Office apps.

In Windows 8.1, right-cliông chồng the Start button in the lower-left corner of your screen, and then select Search.

Type an application name, lượt thích Word. The Word program ibé appears in the search results.

Right-cliông xã the Word inhỏ, & select Run as administrator.

Select Yes to allow Office lớn run as administrator.

Windows 8

Close all Office apps.

In Windows 8, move your mouse to lớn the upper-right corner of your screen to lớn open the charms bar, & then select the Search ibé.

Type an application name, lượt thích Word. The Word program inhỏ appears in the tìm kiếm results.

Right-cliông xã the Word icon, & select Run as administrator.

Select Yes to lớn allow Office khổng lồ run as administrator.

Windows 7

Cthua trận all Office apps.

Press the Start button in the lower-left corner of your screen.

In the Search programs và files box, type an application name, lượt thích Word. The Word program icon appears in the search results.

Right-cliông xã the Excel inhỏ, & select Run as administrator.

If prompted, select Yes to allow Office lớn run as administrator.

Update Office

The lathử nghiệm Office updates might contain fixes to activation issues. To learn how to update Office, see Install Office updates.

Cheông chồng your firewall

If you"re using a firewall from another manufacturer, visit the manufacturer"s trang web for information about how to temporarily disable the firewall. For Windows Firewall, please see below.

Windows 10

Windows 8.1 & 7

Chechồng your antivirus software

For information about how to turn off your antivirut software, check your antivi khuẩn manufacturer"s website. Uninstalling your antivirut software may also help. Don"t forget to lớn reinstall it after Office is finished installing and if you turned it off, be sure to lớn turn it on again.

If you"re not sure which antivirus software you have, use the following instructions to get to Control Panel lớn find the name of your antivirut software.


Tip: Windows 10 comes with mặc định antivirus software, Windows Defender. If you determine that you"re using it, select the Start button > Settings > Update & Security, và then select Windows Defender on the left. Slide the button to Off. Rethành viên lớn turn it On again.


On the Start thực đơn, enter Control Panel in the search box & select Control Panel from the results.

Do one of the following:

In Category view, select System & Security > Security & Maintenance, & then select the down arrow next to Security.

In Large icons or Small icons view, select Security & Maintenance, và then select the down arrow next lớn Security.

If Windows can detect your antivirut software, it"s listed under Virus protection.


Go to the Control Panel by right-clicking the Start button (lower-left corner), & choosing Control Panel.

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Do one of the following:

In Category view, select System và Security > Action Center, và then select the down arrow next to Security.

In Large icons or Small icons view, select kích hoạt Center, & then select the down arrow next to Security.

If Windows can detect your antivi khuẩn software, it"s listed under Virus protection.


Go to Control Panel by choosing the Start button

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(lower-left corner), and choosing Control Panel.

Do one of the following:

In Category view, select System và Security > Action Center, và then select the down arrow next lớn Security.

In Large icons or Small icons view, select Action Center, và then select the down arrow next to lớn Security.

If Windows can detect your antivirut software, it"s listed under Virus protection.


Cheông chồng your proxy settings

If you use your device both at trang chính và at work, try turning off the proxy settings in au-79.net Edge or Internet Explorer before you install Office. If you’re using a different browser, kiểm tra their help khổng lồ find out how to turn off proxy settings.

au-79.net Edge

Clichồng the Start button (lower-left corner), and choose Settings.

Select Network và Internet, go lớn the bottom of the selections on the left side, & cliông chồng Proxy.

In Automatic proxy setup, automatically detect settings or use thiết lập script, by sliding lớn On or Off.

In Manual proxy setup, you can choose to lớn use a proxy hệ thống. Generally, it will be off và if you slide it khổng lồ On, be sure to lớn select Save. And if it was off by mặc định before you turned it on, be sure to lớn slide baông chồng to Off when you"ve sầu finished using it.

Internet Explorer 7, 8, 9, 10, or 11

In Internet Explorer, cliông xã Tools (upper-right corner) > Internet options.

Click the Connections tab, và then cliông chồng the LAN settings button.

Under Proxy hệ thống, clear the option "Use a proxy server for your LAN (These settings will not apply to lớn dial-up or VPN connections)."

Clichồng Apply and OK to save changes. Restart your computer.


Note: There might be more proxy settings that you need khổng lồ bypass. If this doesn"t work, & you’re installing Office from work or school, kiểm tra with your IT department for more information. For IT administrators, please see au-79.net 365 URLs và IP address ranges.


Still need help? Liên hệ au-79.net

If you’ve tried everything in this article và still need help, you can tương tác Office tư vấn.